Refund policy
We want every Hey Beautiful order to feel just right. If something isn’t a match, our return process is designed to be smooth, simple, and stress-free.
Online Return Eligibility
Returns are accepted within 30 days of delivery.
To qualify:
-
Items must be in original or gently used, resellable condition
-
Return shipping is the customer’s responsibility
Prepaid Label:
A prepaid return label will be provided. The label cost is deducted from your refund at processing.
Non-Refundable Items
For hygiene, safety, and brand standards, the following are final sale:
-
Sale or heavily discounted items
-
Monomers & Monomer Essentials
-
Mia Secret liquids
-
Staleks tools
-
Bundles
How to Return (Online Orders)
-
Visit our Return Portal
-
Enter your order number + email
-
Select the items you’d like to return
-
Use the prepaid label and ship within 7 days
-
Refunds are issued within 10–14 business days of receiving your return
(minus label + restocking fee)
In-Store & Pick-Up Purchases
In-store and pick-up purchases follow our boutique policy:
-
Returns within 30 days receive store credit or an exchange
-
No refunds unless the error was on our end
-
No restocking fees apply
Additional Notes
-
Shipping fees, duties, and taxes are non-refundable
-
Final sale items cannot be returned or exchanged
-
Hey Beautiful reserves the right to decline returns that fall outside the policy